中国物理学会波谱学专业委员会就布鲁克NMR售后问题发布官方声明

　　日前，北京大学北京核磁共振中心的一则《关于终止与布鲁克中国区业务往来的声明》引起业界的关注。该责声明中表示，鉴于布鲁克(中国)公司在核磁产品的售后服务方面的问题，北京大学北京核磁共振中心终止部分与该公司的售后服务相关的业务，同时向布鲁克公司的董事会进行投诉。

　　针对此事，中国物理学会波谱专业委员会授权布鲁克BioSpin的部分核磁和顺磁用户成立“中国核磁用户维权特别委员会”，并发表公开声明。

　　以下是官方声明详细内容：

中国物理学会波谱学专业委员会NMR用户维权特别委员会

致布鲁克公司管理团队的官方声明

　　An Official Statement about Bruker Biospin Services in China

　　TO: BRUKER CORPORATION MANAGEMENT TEAM

　　As the spokesman of the Special Committee for NMR-users Affairs, Chinese Society of Magnetic Resonance, I’m writing on behalf of all NMR-users in China to convey this statement you. This results from some recent events related to Bruker services in China and needs your immediate attention. Please see this trail of emails for details if you were not reported to.

　　A Bruker stuff asked to speak to some of us over the phone. However, we do not think that now is an appropriate time to discuss such matters over phones or in person, but rather until Bruker Biospin takes actual actions. Of course, the individual cases should be addressed satisfactorily by Bruker. Nevertheless, we believe that the real problem resulting in the current situation lies within the management personnel of the Bruker Biospin service division in China, and the policy of your global service. We are convinced that structural changes are essential. We do not think the situation can be properly resolved until this issue is taken care of.

　　Furthermore, the results a questionnaire survey that this Committee has already conducted about Bruker Biospin’s service in China strongly support the above points. Over 190 NMR-users from 103 universities, research institutes, and companies replied. Unfortunately, only less than 5% of them gave an answer of “satisfactory” to Bruker post-sale services. These overwhelming results clearly show that something has gone significantly wrong with the provided services and probably for far too long.

　　To resolve the problem, we believe that instead of reaching out to us to further understand the situation, you should immediately start an internal investigation and deal with those who cannot serve and are not willing to serve your customers well. We will wait until you settle this first before proceeding to the discussion of the matter accordingly.

　　I look forward to hearing from you regarding this matter soon.

　　Faithfully Yours,

　　Huiru Tang, PhD FRSC Professor

　　Spokesperson of the Special Committee for NMR-users Affairs

　　Chinese Society of Magnetic Resonance