Ben Tian:
The Field Service Engineer’s tasks and responsibilities are aligned to the Anton Paar standard procedures. The job tasks include, but are not limited to:

Essential functions
- Install instrument and ensure customer know how to operate it correctly.
- Providing technical support to customers via telephone and email.
- Performing on-site troubleshooting, service and repairs.
- Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
- Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.
- Selling maintenance contracts to customers and creating the service contract quotation in the CRM
- Creating and maintaining service reports in the CRM.
- Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.
- Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.
- Provide on-site training to the customers.
- Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service.
- Taking responsibility for personal warehouse/stock.
- Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
- Attending all necessary Anton Paar service trainings for the relevant product lines.
- Substituting for other Field Service Engineers within the country.
- Performing factory calibrations (ISO 17025, if required).
- Performs other duties as assigned.

Minimum required education, experience, knowledge and skills
- Graduate in Polymers, Materials or equivalent
- Two years' experience in Hardware support or repair work
- High technical and analytical problem solving skills
- Self-employment and good organizational skills
- Exceptional customer service skills
- Fluency in English

上海市合川路2570号科技绿洲三期1-2号楼11层