Ⅰ、Key Responsibilities
1、Installation and Maintenance 安装和维修
• Install and ensure the correct operation of assigned systems.
• Provide customers with basic on-site training on operation of installed systems and ensure that the customer is aware of the correct methods to obtain specified system function, basic analytical results and system care.
• Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost effective time frame for Oxford Instruments and for the customer.
• Perform instrument verification in accordance with departmental policies and procedures.
• Assist in the promotion and sales of Oxford Instruments maintenance contracts and service products.
• Ensure that all resources allocated e.g. tools, test equipment are maintained in good condition.
○ 安装并确保指定系统的正确运行。
○ 为客户提供所安装系统的基本现场操作培训，确保客户了解获得指定系统功能的正确方法、基本分析结果和系统维护。
○ 对所有指定系统进行故障排除和维修，以达到恰当水平，确保系统按照其性能规格，在牛津仪器和客户的成本效益的时间范围内恢复到完全运行。
○ 根据部门的政策和程序进行仪器验证。
○ 协助推广牛津仪器的维修合同和服务产品。
○ 确保所有分配的资源，如工具、测试设备都保持在良好状态。

2、Field Application Assist 现场应用协助
• Co-operate and communicate with the company’s Sales department, agents and representatives.
• Be familiar with the Sales process and be prepared to assist with the promotion of OI products by participating in pre-sales demonstrations, seminars etc.
• Maintain good customer and OEM relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of Oxford Instruments and its products at all times.
• Perform demonstration of equipment as well as other post sales support activities.
• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required.
○ 与公司的销售部门、代理商和代表进行合作和沟通。
○ 熟悉销售流程，准备通过参与售前演示、研讨会等方式协助推广OI产品。
○ 保持良好的客户和OEM关系，提供定期的联系，将自己发展为行业内的技术 "专家"，并在任何时候都要树立牛津仪器及其产品的专业、良好的形象。
○ 进行设备演示以及其他售后支持活动。
○ 承担与该角色的职责范围和水平相一致的任何其他合理任务或责任

3、Customer Contact 客户联络
• Communicate with customers in a timely manner concerning the status of installation, repair and solutions to their application issues.
• To organize and present OI seminars, user-groups and workshops when required as determined by CS and Sales. To attend third-party seminars, user-groups and workshops when required.
• Promote a positive image of Oxford Instruments and CS in all communications with customers, microscope manufacturers and OEMs, whether in person, by telephone or in writing.
• Ensure that all visits are properly prepared and that the correct tools and parts are available to repair systems on the first visit wherever possible. This preparation should include liaison with microscope suppliers and OEMs where required to ensure that the equipment is on-site, all necessary services are available and the equipment can be worked upon.
• Advice customers on the availability of Oxford Instruments instrumentation related options, upgrades support contracts, and other service products. Ensure that the customer is kept up to date with latest product information.
○ 及时与客户就安装、维修和解决其应用问题的状况进行沟通。
○ 根据CS和销售部的要求，组织并介绍OI研讨会、用户小组和讲习班。在需要时参加第三方的研讨会、用户组和讲习班。
○ 在与客户、显微镜制造商和原始设备制造商的所有沟通中，无论是当面、电话还是书面形式，都要宣传牛津仪器和CS的积极形象。
○ 确保所有的访问都有适当准备，并尽可能在第一次访问时提供正确的工具和零件来维修系统。这种准备工作应包括在需要时与显微镜供应商和原始设备制造商联系，以确保设备在现场，所有必要的服务都是可用的，并且可以在设备上工作。
○ 向客户提供牛津仪器仪器相关选项、升级支持合同和其他服务产品的可用性建议。确保客户能得到最新的产品信息。

4、Field Reporting 现场报告
• Initiate field service reports for each customer visit / repair in order to document instrument and / or customer problems and the resolution of these problems. Provide data for installations, warranty and customer / instrument history.
• Submit reports and information on recurring or potential problems.
• Feedback information, suggestions, recommendations and / or modifications to instrumentation, policies and manuals.
○ 为每次客户访问/维修提供现场服务报告，以记录仪器和/或客户问题以及这些问题的解决情况。为安装、保修和客户/仪器历史提供数据。
○ 提交关于重复出现或潜在问题的报告和信息。
○ 反馈信息、意见、建议和/或对仪器、政策和手册的修改。

5、General
• Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
• Provide various technical reports such as “field installation / repair”, “incident review” and “corrective action requests” together with administration reports such as “time & expense” within the agreed standards.
• Support marketing / sales, furnishing leads for system sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
• Assist in knowledge transfer by training customers and other company employees when required.
• Maintain awareness of, and minimise where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed.
• Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
• Participate in training and development activities as required.
• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
○ 保持和发展对指定产品及其共同应用的知识，必要时进行适当的培训。
○ 提供各种技术报告，如 "现场安装/维修"、"事件审查 "和 "纠正行动请求"，以及行政报告，如 "时间和费用"，并符合商定的标准。
○ 支持市场/销售，为系统销售、升级、支持合同和其他市场情报提供线索，同时与客户保持联系。
○ 在需要时，通过培训客户和公司其他员工，协助知识转移。
○ 保持对日常支持活动中所产生的费用水平的认识，并在可能的情况下将其降到最低，包括所涉及的时间和消耗的零件。
○ 在任何时候都要安全地工作，保持对健康和安全要求的最新知识，并按照工作中的健康和安全法规来操作。
○ 按要求参加培训和发展活动。
○ 承担与该职位的职责范围和水平相一致的任何其他任务或责任，这可能是合理的要求。


Ⅱ、Person Specification – Essential requirements unless stated
1、Education / Qualifications:
Relevant science degree essential, additional business qualification desirable.
理工科专业，有额外商科资历者优先
2、Professional Skills/ Abilities:
• Must have experience of working with SEM, TEM and FIBs.
• Must have experience of dealing with customers in the field working with analytical instruments in a NanoTech environment in one or more of the following, test / repair / field service/applications.
• Has held a similar position therefore understands the field support working environments.
• Language skills: English (spoken and written).
• PC knowledge, both hardware & software.
• Clean driving licence.
• Ability to travel at short notice.
• No restrictions regarding overseas travel & length of stay.
• Commercial experience.
○ 必须有使用SEM，TEM和FIBs的工作经验
○ 必须有在纳米技术环境下与客户打交道的经验，在测试/维修/现场服务/应用中的一个或多个领域与分析仪器打交道
○ 曾担任过类似的职位，因此了解现场支持的工作环境
○ 语言能力要求：英语（口语和书面）
○ 具备足够的电脑知识，包括硬件和软件
○ 驾驶执照无不良记录
○ 有能力在短时间内出差
○ 对海外旅行和停留时间没有限制
○ 商业经验

公司福利：
除了具有竞争力的起薪外，牛津仪器中国还提供职业培训机会、良好的工作生活平衡制度，标准工作时间为每周5个工作日（上午9点至下午5点）或弹性工作时间，年假15天或以上，节日庆祝礼品卡和丰富的年会及出游活动等。