REPORTS TO: Service Supervisor, Regional
FUNCTION: This position will have responsibility of providing high quality field service support to the customers in China.


BASIC PURPOSE OF THIS POSITION:
This will include providing high quality field service support to the customers for instrument installation, maintenance, repair, check-up and training to customers and assuring customer satisfaction in the area.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent will also be responsible for, but not limited to the following duties:

• To work with other CTS Representative as a proficient CTS team
• Technical support to dealer's engineers
• To provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
• To sell service contract and other service products in the area
• To provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
• To provide supports to inter-company groups like attending seminar, user training, sales demo and exhibition
• To assist conducting training on his experience products
• To maintain his own tools, carried service parts and technical information in good conditions
• To fill-in and submit the field service reports, expense report, trip report and work report timely
• Assist the supervisor to achieve the yearly targets of CTS Department
• To answer customer inquiries

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.


WORKING RELATIONSHIPS AND CONTACTS:
• External contacts for this position include dealers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.
• Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff in other offices of the company to gain information or to resolve problems.


SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.


ESSENTIAL QUALIFICATIONS:
EDUCATION & SKILLS:
• College degree or above, major in Biomedical Engineering, Mechatronics, Medical Devices, Medical Electronics, Automation & Control or other relevant professionals
• Good English skills in speaking, reading and writing, pass CET 4
• Familiar with computer hardware and common software such as Windows system, Microsoft Office

WORKING EXPERIENCE:
• Minimum two years of related working experience.
• Being experienced in life science industry or medical device industry is preferred


FUNCTIONAL COMPETENCIES:
• Follows basic instructions to perform simple tasks and/or operate simple equipment
• Continues to learn and acquire expertise as necessary
• Prioritizes activities to complete assigned work
• Anticipates problems and acts to manage them appropriately
• Engages in self-development to expand job and company knowledge in order to be more effective
• Recognizes new ideas and theories and how they impact work
• Holds self-accountable for assigned work
• Gathers and develops understanding of information within the company using courtesy, tact and appropriate language
• Reads, understands and creates simple instructions
• Participates on work unit teams to improve processes
• Supports team goals and team members
• Learns customer business needs
• Contributes to customer satisfaction
• With good communication skills


TRAVEL REQUIREMENTS:
This position may require business traveling in a frequent situation.


WORK ENVIRONMENT:
This position functions in a general office environment.