Responsibilities

Installation，performance maintenance, troubleshoot and support TA instruments'
product suite (Thermal Analisis, Rheology, Microcaloremeter,TPP)
Establishand maintain effective relationships with external and internal customers
ensuring their success
Manage customer expectations, by communicating work performed and providing
follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application
demands
Work with Sales team in respect to identifying future business development opportunities
and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are
adhered to at all times
Qualifications

Education:

Bachelors/Masters
Degree in Mechanic or Electronic, engineering or other science related
field is desired, will also consider applications with equivalent
experience, training and education
Experience:

5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation,preference for previous TA instruments-Waters product suite .
Ability to perform effective system level troubleshooting
Skills:

· Must possess a strong customer focus

· Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

· Personal sense of integrity

· Effective time management skills

· System level approach to problem solving

· Analytical mindset with a strong drive to resolve open issues

· Excellent verbal and written communication skills



Travel:

This is a territory-based position with travelling within your designated
territory, and occasional travels to other countries for activities such
as governance of department, local business support, meetings and
training.