Ⅰ、Key Responsibilities
• Perform Raman installations at customer sites throughout China. Train customers on instrument operation and experimental design.
• Perform Raman demo focused on the research interests and needs of prospective customers.
• Provide professional technical support to customers (via phone, email, online and web forum).
• Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
• Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings.
• Works with Applications and Marketing teams on long term product development and innovation
• Develop and leverage key customer networks in line with business strategy
• Provide technical supporting for Cross BU training and collaboration
• Assist and advise the sales and marketing teams on technical and scientific matters – e.g. fielding technical questions from prospective customers, interpreting technical claims by competitors, contributing to marketing materials, educating non-technical staff on new applications or capabilities.
• Help continually improve the Raman hardware and software by suggesting new features and by reporting bugs or user interface issues.
- 为全中国的客户现场安装拉曼设备。为客户提供仪器操作和实验设计方面的培训。
- 根据潜在客户的研究兴趣和需求，进行拉曼设备的演示。
- 为客户提供专业的技术支持（通过电话、电子邮件、在线和网络论坛）。
- 开发新的应用和技术，撰写技术说明、应用说明和/或科学杂志文章。
- 在全球会议、研讨会、网络讲座和内部会议上介绍新的应用发展和数据。
- 与应用和营销团队合作，进行长期的产品开发和创新
- 根据业务战略，发展和利用关键客户网络
- 为跨部门的培训和合作提供技术支持
- 在技术和科学问题上为销售和营销团队提供协助和建议。例如，回答潜在客户的技术问题，解释竞争对手的技术主张，为营销材料做出贡献，教授非技术人员了解新的应用或能力。
- 通过建议新功能和报告错误或用户界面问题，帮助持续改进拉曼的硬件和软件。


Ⅱ、Person Specification – Essential requirements unless stated
1、Education / Qualifications
• Engineering or science degree (biology, materials science, physics, or equivalent field) and/or extensive work experience in Raman spectroscopy or confocal optical microscopy
• At least 3 years of Raman or confocal optical microscopy experience
• Preferably a PhD, but relevant work experience will be considered.
- 工程或科学学位（生物学、材料学、物理学或同等领域）和/或在拉曼光谱或共焦光学显微镜方面有丰富的工作经验
- 至少有3年的拉曼或共焦光学显微镜工作经验
- 有博士学位者优先，但相关工作经验也可考虑。

2、Professional Skills/ Abilities:
• Experience and extensive knowledge of the theory and operation of Raman.
• Strong technical background and the ability to draw from this when interacting with customers, designing experiments, or troubleshooting.
• Friendly, agreeable and approachable, applicant must have excellent people skills with the ability to interact favourably with all personality types.
• Strong ability to be able to quickly gauge the experience and technical level of the customer/prospect and support/train at the best level to match.
• Strong problem solving and troubleshooting skills.
• Excellent technical writing skills with the ability to write clearly and effectively.
• Excellent time management skills with the ability to prioritise, plan, focus, and bring projects to completion within deadlines.
• Strong oral communication and presentation skills.
• Some teaching or tutoring experience preferred.
• Proficiency in English.
- 具有拉曼理论和操作方面的经验和广泛知识。
- 有很强的技术背景，在与客户交流、设计实验或排除故障时，能够从中汲取经验。
- 友善、合群、平易近人，申请者必须具备优秀的人际交往能力，能够与所有性格类型的人进行良好的互动。
- 有很强的能力，能够快速判断客户/潜在客户的经验和技术水平，并在最佳水平上提供支持/培训。
- 强大的问题解决和故障排除能力。
- 优秀的技术写作能力，能够清晰有效地写作。
- 优秀的时间管理技能，能够分清轻重缓急，制定计划，集中精力，并在截止日期前完成项目。
- 有较强的口语交流和演讲能力。
- 有一定的教学或辅导经验者优先。
- 熟练掌握英语。


3、Personal Qualities
• Willingness to travel (up to 50%) is absolutely essential.
• "Can do" attitude – Decisive, flexible and able to work around issues to deliver required performance.
• Flexibility is key in a position where short notice changes to travel or laboratory plans are commonplace
• Proactive, self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and mistakes as positive opportunities for improvement.
• Positive personal impact. Listens effectively and actively seeks to understand views of others, providing a shared sense of purpose and direction by communicating effectively.
• Recognises the value of teamwork, developing positive, open relationships and shares knowledge between teams in order to achieve the company’s business goals.
• Thinks “outside the box” to derive different, creative solutions to support the company’s business strategy and growth.
• Team player – sees bigger picture as well as own priorities and needs.
• Outgoing personality, open to new experiences and challenges.
- 愿意出差（最多 50%）是绝对必要的。
- "能干"的态度：果断、灵活，能够围绕问题开展工作以实现所需的绩效。
- 灵活性是这个职位的关键，因为短期内改变旅行或实验室计划是常有的事。
- 积极主动，自我激励，在最少的支持下完成活动。主动采取行动，开发新的和更好的工作方式，利用过去的经验和错误作为积极的改进机会。
- 积极的个人影响。有效倾听并积极寻求了解他人的意见，通过有效沟通提供共同的目的和方向感。
- 认识到团队合作的价值，发展积极、开放的关系，在团队之间分享知识，以实现公司的业务目标。
- 突破思维定势，提出不同的、创造性的解决方案，以支持公司的业务战略和发展。
- 有团队精神：既能看到大局，又能看到自己的优先事项和需求。
- 性格外向，乐于接受新的经验和挑战。

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