Job Description :
-Program/Project Manager
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.
• This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion.
• Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement Recommends schedule changes, cost adjustments, resource additions or scope changes.
• Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business. Requires people and resource management through others and may include leading third party resources.
• Determines and develops approaches to business system/process assignments
• Leads business process-related projects requiring coordination with other functions
• Solves a broad range of system and/or workflow problems of varying scope and complexity.

Qualifications ：
• Bachelors or master’s degree or University Degree or equivalent.
• Typically, 1+ years relevant experience and in-depth knowledge in customer service area.
• Fluence written and verbal English skill.
• Fast self-learning, work with passion under pressure, good organization and communication skill, ability to work independently.
• Strong business acumen, customer oriented, data driven mind, continuous improvement project management skill to operation excellence.