职位描述
Job Description:
- Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
- Resolves customer service issues for complex, multi-country or multi-regional accounts.
- Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
- Influences changes to production and/or shipping schedules and price changes.
- May identify and follow up on business opportunities.
- May be responsible for project management of country, regional or multi-country projects.
- Works on customer service assignments with broadly defined objectives
- Solves straight-forward issues, challenges and problems within field of specialization.
Qualifications:
- Bachelors or Masters Degree or University Degree or equivalent
- Strong English/Japanese skill in writing and listening, English and Japanese Speaking preferred
- Typically 2+ years' relevant experience for entry to this level
- Requires general proficiency with tools, systems and procedures to accomplish job.
安全提示:
严禁招聘者做出任何损害求职者合法权益的违法违规行为,包括但不限于扣押求职者证照、索要求职者财物、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等,一经发现,
立即举报