工作职责：
· 负责所在区域内PerkinElmer仪器的安装、调试、培训、维修、验证；
· 为客户提供高水平的技术服务，持续提高客户满意度；
· 管理区域内的服务活动，达到公司考核指标。

• Provide high level technical support to customers including installation, maintenance, troubleshooting and necessary trainings in the service areas for instrument.
• Manage territory service activity and ensure high quality service to meet company measurements (Service KPIs) and service business target.
• Maintain high customer satisfaction in the field service work, resolves customer concerns and complaints.
• Promote service contracts to fulfill customer need.
• Participate and cooperate with team to accomplish the team goals.
• Provides summarized regular reports to manager on time.
• Follow Company and Service team’s operational policy.

岗位要求：
· 大学本科及以上学历，分析化学、电子或机电类相关专业；
· 5年以上分析仪器售后服务经验，AA/ICP/ICPMS经验优先；
· 能适应一定频度的出差。

• Technical background, familiar with analytical instrument industry.
• 5 years or above working experience. Inorganic AA/ICP/ICPMS and instrument service-related preferred.
• Good communication skills and service attitudes, must be able to function independently, be self-motivated and yet be part of a team.
• Well oral and written English skill.
• Good knowledge on computer hardware and software.

上海张江高科技园区张衡路1670号