Responsibilities 职责

Perform daily service job including installation, maintenance, repair, calibration and training.
执行日常服务工作包括仪器安装、维护、维修、校准和客户培训
Hand in service report, installation report, timesheet report & training memo etc. in time
准时提交服务报告、安装报告、工时报告、安装培训备忘录等文档
Provide professional technical support and answer the customer's enquiry
为客户提供专业技术支持、解答客户问题
Backup for other service team member and carry out service job accordingly
为服务团队其他同事提供后备并完成相应服务工作
Escalate customer complaint and issues and follow up the solution
负责反映客户投诉和问题并跟踪解决
Accept and complete the assignment upon management arrangement
接受并完成公司指派的任务
Qualification 任职要求

At least 1 year working experiences in instrument, measurement or analysis and customer service experience is preferred.
至少一年以上仪器测量或分析行业经验，具有客户服务经验者优先。
Bachelor or above in chemistry, pharmaceutical, food，environmental analysis, or related major.
专业为化学分析、药学，食品、环境或相关专业的本科学历。

上海市浦东新区秀浦路2555号漕河泾康桥商务绿洲