简介:Manufactures have been listening. In growing numbers, they have been hearing the rising voices of dissatisfied customers, outspoken consumer advocates, government watchdogs, and litigious lawyers. The message: The public简介:Manufactures have been listening. In growing numbers, they have been hearing the rising voices of dissatisfied customers, outspoken consumer advocates, government watchdogs, and litigious lawyers. The message: The public wants products that work, that last a reasonable length of time, and that are safe to use.?详细>